Shipping Policy

Delivery Commitment
At Alamiah , we understand that hair care is a daily ritual. We are committed to processing your orders as quickly as possible. All our products are shipped from our distribution center in [Your City, Mexico].

Processing Times

• Preparation: All orders are processed within 1 to 2 business days (Monday to Friday).
• Cutoff Time: Orders placed after 12:00 PM (Central Time) will begin processing the next business day.
• Exceptions: We do not ship on weekends or official holidays in Mexico according to the Federal Labor Law.

Shipping Rates and Times (National)
We work with trusted couriers such as FedEx, DHL and Estafeta to ensure your products arrive in perfect condition.

Note: For Extended Areas (remote populations), the delivery time may increase by an additional 2 to 4 business days.

International Shipping
We ship to [List of countries, e.g., USA and Canada].

• Costs: These are calculated automatically at Checkout , based on weight and destination.
• Customs: The customer is responsible for any import duties or taxes that may be applied by their country.

Order Tracking
Once your order has been collected, you will receive an email with your tracking number. You can track it directly on the assigned courier's website.

Incidents and Damaged Packages
If you receive a package with broken seals or damaged products:

1. Take clear photographs of the packaging and products.
2. Contact us at [Your Support Email] within 48 hours of delivery .

Alamiah will be responsible for the replacement after validating the incident with the carrier.